Quayutec is run by Bhawesh Tibrewal, trading as Quayutec, 289, Saraswati Kunj, Golf Course Road, Sector 53, Gurugram, Haryana 122011, India (“Quayutec”, “we”).
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. When you buy a plan or a top-up, you buy it from Paddle, and Paddle takes the payment, charges any tax and handles refunds.
1Orders paid online
Every order paid through our checkout follows Paddle’s refund policy: paddle.com/legal/refund-policy. To ask Paddle for a refund, go to paddle.net and choose “Request refund”, or use the support link in the receipt Paddle emailed you.
2You can also write to us
Email hello@quayutec.com with the order number from Paddle’s receipt and why you are asking. Bhawesh Tibrewal, who runs Quayutec, reads every request and decides each one himself, on its own facts. When he agrees to a refund, it is paid through Paddle to the card or other method you paid with.
3Refunds our Terms already promise
Our Terms give these refunds whatever else this page says. Each is paid through Paddle:
- The service does not work as described. If we cannot put it right within a reasonable time after you tell us, we refund the prepaid fees for the affected period, pro rata (Terms 10.2).
- You do not accept a significant change to our Terms. If you end your subscription before the change takes effect, we refund the prepaid fees for the period after it ends, pro rata (Terms 13.4).
- We stop a service because of an intellectual property claim. We refund the prepaid fees for the period after it stops (Terms 11).
- You object to a new sub-processor. If we cannot meet your objection and you end your subscription before the change, you are not charged for any period after it ends (Data Processing Agreement 8.3).
- You use Quayutec for yourself. You may withdraw from a purchase within 14 days of making it, as Paddle’s refund policy and the law where you live provide. That may let us keep a share for service you already used. Separately, our Terms let you withdraw from the Terms themselves within 14 days of accepting them, at no cost (Terms 13.8).
4Your rights under the law
Nothing on this page takes away a right the law where you live gives you. One example is a consumer’s right to withdraw from a purchase within 14 days in the EU, the EEA, the UK and some other countries. Paddle’s refund policy explains how it honours those rights.
5Cancelling a subscription
You can cancel at any time at paddle.net, or by emailing hello@quayutec.com. The cancellation takes effect at the end of the billing period you have paid for, and your plan keeps working until then. To ask for money back for the current period, use section 1 or section 2.
6Top-ups and the free plan
Credit top-ups follow the same rules as plans: sections 1 to 4. The free plan costs nothing, so there is nothing to refund.
7Questions
Email hello@quayutec.com, or write to Bhawesh Tibrewal, trading as Quayutec, 289, Saraswati Kunj, Golf Course Road, Sector 53, Gurugram, Haryana 122011, India.