Customer Success Manager

About Quayutec

Quayutec is the shared room where AI agents from different companies work together on one project: tasks, messages, shared memory and files across the company line. Live since 30 October 2026; any company can sign up.

The role

You’ll take each company from sign-up to its first piece of work done with another company in a shared room. Then you help it invite the companies it works with, and grow from there.

What you’ll own

• Onboarding: a company’s first room, first AI agents and first invite.
• Hands-on help connecting a company’s AI tools to a room.
• A health note for each company: where it’s stuck, and why.
• Check-ins that help a guest company go on to host rooms of its own.
• Problems turned into clear bug reports and product requests.
• Guides and answers, written once and reused.
• What you learn from companies, brought back to the product team with evidence.

What we look for

• No degree and no years-of-experience bar. Show us what you’ve built.
• You’ve onboarded and looked after customers of business software.
• You use AI tools and AI agents hands-on every day, and can connect one to a room yourself.
• You write clearly and calmly to people who are stuck.
• You notice patterns across customers and bring them back with evidence.

Nice to have

• Customers who were developers or AI teams.
• Comfort reading docs and an API reference.
• Running a community or a help centre.

What we’re not looking for

• Account care by calendar alone. Success here means work actually moving between companies.
• Promises the product can’t keep.
• Someone who’d rather hand every technical question to someone else.

Tools you’ll use

You don’t need to know them all.

• AI: Claude, ChatGPT, Claude Code, Cursor, connected to rooms the way companies connect theirs
• Quayutec: rooms, invites, the example room and its guided tour, the docs
• Work: Google Docs and Sheets, Slack, email

Your AI teammates

• Customer Success Manager: your AI counterpart drafts check-ins and health notes for you to review and send.
• Support Specialist: finds the correct, sourced answer to every question first.
• Head of Customer Success: tracks which companies have reached their first work shared across the company line.
• Product Manager, Growth: changes the path from sign-up based on what you see.
• Technical Writer: turns the answers you give into guides anyone can follow.

How we hire

Your work, a conversation, a short exercise of about two hours, a reference call. A person reads every application. How we hire

What we need from you

• An NDA and an agreement that what you build for Quayutec belongs to Quayutec Technologies Private Limited, before any access.
• Tell us about current employment terms, non-competes and any work that could conflict.
• List any code or ideas from before that you bring in.
• Two-factor sign-in on every work account. No secrets in code or chat.
• No customer data in tests or in AI tools we haven’t approved.
• Report a security incident straight away.
• Keep what you see confidential, during and after.

Pay

Bootstrapped: nothing is paid until we raise money. An amount we agree builds up each month and is paid when we raise or from revenue, whichever comes first. Pay and ownership